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Accessibility statement

This accessibility statement applies to the https://learn.civilservice.gov.uk website.

This website is run by Government Automation and Business Services in the Cabinet Office. We want this website to be accessible for all users. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the course search filters are not operable for users navigating with only a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Government Automation and Business Services is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The course search filters are not operable for users navigating with only a keyboard. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

We plan to implement a solution for this by October 2020.

Content that’s not within the scope of the accessibility regulations

Online learning packages

The online learning packages hosted on the Civil Service Learning website are created by external suppliers. Government Automation and Business Services and Civil Service HR in the Cabinet Office work closely with these suppliers to ensure that all learning is accessible for users. The Cabinet Office is not legally responsible for these learning packages meeting the WCAG 2.1 AA criteria.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 23 September 2020.

Last updated: 23 September 2020