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Accessibility statement

This accessibility statement applies to the https://learn.civilservice.gov.uk website.

This website is run by Government Business Services in the Cabinet Office. We want this website to be accessible for all users. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some dropdowns do not have clearly labelled text input elements.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


We’ll consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Government Business Services is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some forms controls are not detectable by screen reader software - this fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value)

Content that’s not within the scope of the accessibility regulations

Online learning packages

The online learning packages hosted on the Civil Service Learning website are created by external suppliers. Government Business Services and Civil Service HR in the Cabinet Office work closely with these suppliers to ensure that all learning is accessible for users. The Cabinet Office is not legally responsible for these learning packages meeting the WCAG 2.1 AA criteria.

What we're doing to improve accessibility

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 24 February 2021. It was last reviewed on 24 February 2021.

Last updated: 24 February 2021